At Only Black, we are committed to providing you with a smooth and transparent shopping experience. Our refund policy outlines the procedures and guidelines for refunds on both prepaid and Cash on Delivery (COD) orders:

Refunds for Prepaid Orders:

Order Cancellation Before Dispatch:

Customers can cancel their prepaid orders at any time before it's dispatched and once this specified time has passed then Advance payment of 20% of the order amount will no longer be eligible for refund.

Our Initiated Cancellations:

If we need to cancel an order due to unforeseen circumstances, a full refund will be processed for the entire order amount, including any associated shipping charges.

Refunds for Cash on Delivery Orders:

Order Cancellation Before Delivery:

Customers can cancel their COD orders before the items are Dispatched. a full refund will be processed for the entire order amount, including any shipping charges.

Order Rejection at Delivery:

If you decide to reject a COD order at the time of delivery, no payment will be collected, and the order will be returned to our warehouse then Advance payment of 20% of the order amount will no longer be eligible for refund.

Processing Time for Refunds:

Refunds for prepaid and COD orders will be initiated within 1-3 business days of the order cancellation. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Refund Method:

Refunds for prepaid orders will be processed using the original payment method employed during the purchase. For COD orders that were canceled or rejected, no refund process is necessary as no payment was collected initially.

Return Policy:

No Return Policy

If you have any inquiries or concerns about our refund policy or return policy, do not hesitate to contact our customer support team at info@onlyblackb2b.com.